How Do I Remove Negative Reviews From My Google Business Page

Knowing how to delete a Google review is a useful skill for anybody who has ever had to deal with negative reviews on their Google My Business (GMB) listing (now chosen Google Business concern Profile).

These negative reviews tin blemish your brand's online reputation, especially if the reviews stand out in search results for your business on Google, or if they're bringing your online ratings down.

Why Delete a Google Review?

Understandably, negative Google reviews tin drive potential customers away. It makes sense for you to want to know how to remove a Google review if it is negatively impacting your reputation.

After all, traffic-wise, Google is the most popular website in the world. Co-ordinate to online reviews statistics , it'southward as well number 1 on the list of top business review sites . When customers share their negative experiences on Google, the results for brands can be crushing.

• 63.vi% of consumers say they are probable to check reviews on Google before visiting a business concern location — more than any other review site.
• Google is the number i source of online reviews , followed by Facebook. Websites that focus primarily on reviews like Yelp and Tripadvisor are not growing every bit much as the websites where consumers are probable to already take user accounts (such as Google and Facebook) and therefore experience less friction in reviewing businesses.
• 21% concur that Google reviews are one of the most important factors in their search for a local business organization, ranking them as more influential than cost estimates, proximity, and search engine results pages (SERPs).

Downloaded the report? How to Interpret Your Reputation Score

How to Delete a Google Review (that You lot Posted)

Anyone with a Google business relationship tin can write reviews for places they've visited. These reviews announced on Google Maps as well as on the business'due south Google listing.

Equally a user, yous won't be able to add an bearding review on Google. All reviews are public, then anyone can see what y'all write. If you modify your listen about a place you reviewed, yous'll be able to edit or delete the review while signed in to your Google account.

Step-by-Step Instructions: "How to Delete a Google Review I Posted"

1. On your computer, open up Google Maps .
2. In the acme left, click Menu. Then click "Your contributions" and choose "Reviews."
3. Next to the review you want to edit or delete, click "More than." Choose an option and follow the instructions.

How to Delete Google Reviews of Your Business organization

Permit's get this out of the way: when you log into your Google My Business concern account or Google Business Profile Managing director, you won't find a "Delete" button under every review that you desire to remove. It isn't that simple.

Nearly of the time, those that succeed in having reviews removed from their Google business listing are able to exercise then afterward a not-then-straightforward procedure.

Businesses can either ane) ask Google directly to remove fraudulent reviews or reviews that violate Google review policy or 2) ask the reviewer direct to delete their ain review.

How to Flag or Remove a Google Review If It'southward Fake or Violates Guidelines

Sadly, it's not uncommon for a concern to receive false reviews on Google.

These could come from a spammer or a direct competitor. Sometimes, they could come from a disgruntled quondam employee hoping to cause irreparable impairment to your employer branding .

While Google has measures in place to remove simulated and spammy reviews, you can also take steps to delete a Google review if y'all retrieve information technology isn't authentic, relevant, or useful. If you're sure that its contents violate the Google review policy , you can attempt to delete the Google review by flagging it with these 3 steps:

1. Sign in to Google My Business organisation or Google Business Profile Manager.
2. Choose your business concern location and click Reviews from the bill of fare.
3. Observe the review you'd like to flag, click the iii-dot menu, then click Flag as inappropriate .

When to Flag a Google Review

For your reference, here are the types of reviews that would violate the Google review policy.

• Spam, simulated, or duplicate Content: Google reviews should reflect a customer's 18-carat feel at your business organization and should not exist posted to dispense your ratings. Duplicates (reviews posted for multiple locations or from multiple accounts) are also non allowed.
• Content with conflicts of interest: You cannot review your own business or your competitors in order to manipulate ratings.
• Off-topic content: Reviews should be based on a customer's feel at your business location. "General political, social commentary, or personal rants" are not allowed and serve as grounds for a Google review being deleted or removed.
• Restricted and illegal content: Google tin delete reviews that present or describe illegal activity. Reviews of products or services that are subject to controls (alcohol, gambling, tobacco, guns, etc.) must also follow local legal regulations and guidelines.
• Terrorist, sexually explicit, offensive, unsafe or derogatory content: Google deletes or removes reviews that are posted by terrorist organizations, comprise sexually explicit material, contain obscene, profane, or offensive language, or incite hatred against or promote discrimination of specific individuals or groups.

Pro Tip: Respond to the Review Anyway

Information technology may seem counter-intuitive to have to publicly respond to a Google review that y'all are flagging for removal.

Continue in mind, though, that responding to what may turn out to be a faux or fraudulent review is a neat style to show other potential customers how you handle criticism (valid or not).

Recollect: how your company responds to negative reviews and unsolicited feedback can have a greater bear on on your reputation than what's existence said past the client in the first place.

Here'due south an example of how you can reply:

"Hello, (Reviewer's Proper noun), We have these matters very seriously. Unfortunately, nosotros have no record or recollection of any client or customer transaction fitting this account. We are as well unable to verify anything virtually your identity from your name in our records. We take comments like yours seriously and would like to investigate this consequence further. Will you delight contact the states privately? Nosotros'd love the chance to fix what might have gone wrong in your feel with usa."

How to Ask the Reviewer to Delete a Google Review

Anyone with a Google account can edit or delete a review they have written. But your customers might not know how exactly they tin do this. Share these instructions to make it easy for them.

1. The customer should open Google Maps on their computer or device.
2. In the height left, click Bill of fare (3 horizontal lines).
3. Look for Your contributions , click, and so choose Reviews .
4. Next to their review of your business, click More (3 dots).
5. Cull an option (edit or delete) and follow the instructions.

Trying to Delete Google Reviews? Best Practices, Tips, and Alternative Solutions

In that location are ways to protect your brand's online reputation without resorting to deleting Google reviews. Here are a number of all-time practices, tips, and alternative solutions that you can implement to minimize the bear on of negative reviews on your Google listings.

Answer to the Review

Proactively addressing unsolicited feedback is the best manner to strengthen and protect your online reputation, and the best way to do so is by responding to the consumer'southward complaints.

Doing so means you accept a amend gamble of not just resolving the effect, but besides retaining them for future purchases. You lot can also potentially convince them to change or take downwards their review.

Even if you lot don't, you're showing those reading the review that you value feedback and have pride in correcting problems with every customer's experience.

When trying to figure out how to respond to negative reviews , you should accost specific bug raised in the review and let the reviewer know of your delivery to providing solutions. Also, be certain to thank the customer for taking the time to share their thoughts.

In the eyes of other potential customers, taking time to respond to reviews can as well provide reassurance that your organization listens to the vocalisation of the customer and is committed to effective customer experience management .

Accomplish Out to the Reviewer

If yous think you're able to satisfactorily resolve your customer's issues, go ahead and inquire them if they still feel negatively about your concern. Make follow-up calls. Send an electronic mail. Invite them to return to your business location.

Have you won them over? If so, congratulations! They accept the potential to go one of your virtually powerful business promoters.

Amplify the Positive — Request for More Reviews

A great offense can be your best defense. That's why it's important to develop a strategy around request for reviews from other customers. Ideally, this will help you lot amplify positive feedback about your company while also drowning out the negative.

While some business review sites like Yelp frown upon business owners asking customers for feedback, other sites — including Google — permit y'all to accomplish out to customers for reviews. Knowing how to get Google reviews is easy considering there are multiple ways to do so.

Request Reviews through Email or SMS

Practise you collect client electronic mail addresses or phone numbers at the point of sale or care? If so, and so you tin can use that contact data to achieve out to customers after they leave. Merely make certain you lot go their permission to get together the information and tell them how yous plan on using it.

Keep the bulletin brusk and to the betoken, and add some personalization to show that you highly value their specific feedback. Be sure to provide a Google reviews link that will rapidly have the customer to your Google Business Profile and get in easy for them to get out a review.

Use the Ask Tool from ReviewTrackers

The Ask Tool past ReviewTrackers is an online reputation management software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and e-mail campaigns, on-site kiosks, and customizable landing pages.

With the Ask Tool, you tin as well automate follow-up with scheduled reminders and baste campaigns . Meanwhile, Inquire Tool's over-solicitation prevention technology helps you continue your email list clean.

How to Delete a Google Review and Build a 5-Star Reputation

Knowing what to do when you receive a negative review on Google tin aid y'all protect your online business reputation.

While in that location's no simple or straightforward way to remove Google reviews that could potentially damage your reputation, post-obit the steps outlined above tin ready you for situations where your business will do good from having a review on Google deleted or edited.

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Source: https://www.reviewtrackers.com/blog/how-to-delete-google-review/

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